Privacy Policy

Welcome to Visionex Solutions, operated by Visionex Solutions Pty Ltd ("we," "us," "our"). We are committed to protecting your privacy and handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store, and safeguard personal information when you access our website https://www.visionexsolutions.com.au or engage with our services (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect personal and business-related information directly from you or automatically through your interaction with our Services, including:

2. How We Use Your Information

We collect and use personal information for legitimate business purposes, including to:

• Provide and deliver our professional services
• Communicate with you regarding enquiries, proposals, and ongoing engagements
• Prepare estimates, documentation, and tender-related deliverables
• Improve our website, processes, and service offerings
• Meet legal, regulatory, and contractual obligations

3. Legal Basis for Processing

We process personal information where:

• It is necessary to perform a contract or provide requested services
• You have provided consent
• Processing is required to comply with legal obligations
• Processing is necessary for our legitimate business interests

4. Disclosure of Information

We may disclose personal information:

• To trusted service providers and contractors who assist in delivering our Services
• Where required by law, regulation, or legal process
• With your consent or at your direction

We do not sell, rent, or trade your personal information to third parties.

5. Data Storage and Security

We implement reasonable administrative, technical, and organisational safeguards to protect personal information from misuse, loss, unauthorised access, or disclosure. While we take data security seriously, no system can guarantee absolute security, and information is provided at your own risk.

6. Client Responsibilities

Where you provide personal information relating to employees, subcontractors, or third parties, you confirm that you have obtained all necessary consents and permissions required under applicable privacy laws.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

• Enhance user experience
• Analyse website usage and performance
• Improve content and functionality

You may disable cookies through your browser settings; however, this may impact website functionality.

8. Access, Correction, and Your Rights

You may request access to, correction of, or deletion of personal information we hold about you, subject to legal limitations. Requests can be made by contacting us using the details below. We will respond within a reasonable timeframe.

9. Third-Party Websites

Our website may contain links to third-party websites. Visionex Solutions is not responsible for the privacy practices, content, or security of external sites. We encourage you to review their privacy policies separately.

10. Retention of Information

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. When no longer required, information is securely destroyed or anonymised.

11. Changes to This Privacy Policy

We reserve the right to update or amend this Privacy Policy at any time. Updates will be published on our website with a revised effective date. Continued use of our Services constitutes acceptance of the updated policy.

12. Governing Law

This Privacy Policy is governed by the laws of Australia, without regard to conflict of law principles.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, please contact: