Terms and Conditions

Welcome to Visionex Solutions, operated by Visionex Solutions Pty Ltd ("we," "us," "our"). These Terms and Conditions govern your access to and use of our website https://www.visionexsolutions.com.au and any related services, tools, documents, communications, and professional deliverables (collectively, the "Services"). By accessing, engaging with, or using our Services, you expressly agree to these Terms.

1. Acceptance of Terms

By accessing or using Visionex Solutions' Services, you confirm that you are at least 18 years of age and have the legal capacity to enter into binding agreements. If you are using our Services on behalf of a business, organisation, or client entity, you confirm that you are authorised to accept these Terms on behalf of that entity and ensure compliance with all applicable laws, regulations, and contractual obligations.

2. Description of Services

Visionex Solutions provides professional services including, but not limited to, tender estimating, bid and proposal design, documentation support, cost planning, and strategic tender assistance. Our Services are designed to support clients in preparing submissions for their own procurement processes. Visionex Solutions does not submit tenders on behalf of clients unless expressly agreed in writing. Service scope, timelines, and deliverables may vary per engagement and are subject to written agreement.

3. Client Responsibilities

You agree to provide accurate, complete, and timely information, documentation, and instructions required to deliver our Services effectively. Visionex Solutions is not responsible for delays, inaccuracies, or outcomes resulting from incomplete, outdated, or incorrect information supplied by you or third parties.

4. Fees, Payments, and Invoicing

Fees for our Services will be communicated prior to commencement and may be provided as fixed-price, milestone-based, or hourly rates. By engaging our Services, you agree to pay all applicable fees and taxes as outlined in your invoice or service agreement. Payments must be made within the stated payment terms. Late payments may result in suspension of Services. Unless otherwise stated, fees are non-refundable once work has commenced.

5. Intellectual Property Rights

All methodologies, templates, designs, documents, calculations, and materials developed by Visionex Solutions remain our intellectual property unless otherwise agreed in writing. Upon full payment, you are granted a limited, non-exclusive licence to use the final deliverables solely for their intended business purpose. Unauthorised reproduction, distribution, resale, or modification is strictly prohibited.

6. Acceptable Use Policy

You agree to use our Services solely for lawful and legitimate business purposes. You must not misuse our Services, request unethical or unlawful content, or use deliverables in a misleading, deceptive, or non-compliant manner. Any breach of this policy may result in immediate termination of Services without refund or liability.

7. Data Protection and Confidentiality

We are committed to protecting your confidential and business-sensitive information. Any data shared with Visionex Solutions will be handled in accordance with our Privacy Policy. You remain responsible for ensuring that any information you provide does not infringe third-party rights and that appropriate permissions are obtained. While we apply reasonable security controls, absolute security cannot be guaranteed.

8. Third-Party Information and Dependencies

Our Services may rely on third-party information, standards, client-supplied data, or external consultants. Visionex Solutions does not warrant the accuracy or completeness of third-party content. Any reliance on such information is at your own risk.

9. Service Availability and Delivery

While we make every effort to meet agreed timelines, delivery schedules may be impacted by client delays, revisions, regulatory changes, or unforeseen circumstances. Visionex Solutions is not liable for losses arising from delays outside our reasonable control.

10. Limitation of Liability

To the maximum extent permitted by law, Visionex Solutions shall not be liable for any indirect, incidental, consequential, or economic losses, including loss of profits, contracts, or opportunities. Our total liability for any claim arising from our Services shall not exceed the total fees paid by you for the specific engagement giving rise to the claim.

11. No Guarantee of Outcomes

Visionex Solutions provides professional support and expertise; however, we do not guarantee tender success, contract awards, approvals, or outcomes. Final decisions rest solely with procurement authorities and third parties.

12. Termination

You may terminate your engagement with Visionex Solutions in writing, subject to payment for all work completed up to the termination date. We reserve the right to suspend or terminate Services immediately for breach of these Terms, non-payment, or unlawful conduct. Obligations accrued prior to termination remain enforceable.

13. Amendments to Terms

Visionex Solutions reserves the right to amend these Terms at any time. Updated Terms will be published on our website, and continued use of our Services constitutes acceptance of the revised Terms. We recommend reviewing this page periodically.

14. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Australia, without regard to conflict of law principles.

15. Dispute Resolution

Any disputes arising from these Terms or our Services shall first be attempted to be resolved through good-faith discussions. If unresolved, disputes shall be subject to the exclusive jurisdiction of the courts of Australia.

16. Contact Information

For any questions regarding these Terms and Conditions, please contact: